WHO IS RESPONSIBLE?
If you need assistance with a public utility or public works services, but do not know who to contact, or if you have recently moved to the area, and you need to set-up utility services, this reference is for you!
PUBLIC WORKS SERVICES
The City of New Buffalo Street Department is responsible for maintaining and snow-plowing the public streets of the City - other than US Route 12 (Buffalo Street), which is the responsibility of the Michigan Department of Transportation.
The City has authority over the planting, trimming, and removing of trees and shrubs in City rights-of-way. Please contact the Street Department, 269-469-2781, to report trees in a City right-of-way which is diseased, dead, or a threat to public safety.
BRUSH AND LEAF PICK-UP
The Street Department maintains a yard waste collection service for properties in the City. Please see the Yard Waste Collection Policy for more information.
STANDARD STREET LIGHTS
Standard street lights in the City are the responsibility of the electric utility, Indiana Michigan Power, a unit of American Electric Power (see below). Here is a link to their street light problem webpage.
DECORATIVE STREET LIGHTS
The decorative street lights, which are along North Whittaker Street from Oselka Drive (including the new train station) to Water Street, and the lights along North Thompson Street from Merchant Street to Mechanic Street, are the responsibility of the City. Please contact the Street Department, 269-469-2781, to report any of these lights out.
MUNICIPAL WATER SERVICE
The City of New Buffalo Water Department is responsible for municipal water service in the City and a few locations nearby, including the Four Winds. Please see the Water Department for more information, and City Ordinances for specific regulations.
If you have questions or concerns regarding a water bill, please see the municipal utility bills webpage or contact City Hall, 269-469-1500 for assistance. This fee chart outlines the charges for water and sewer use rates, ready to serve charges, tap-in fees, and buy-in fees.
STORM DRAINS AND SANITARY SEWERS
The City is served by two types of sewers:
(1) Storm drains (also called storm sewers) are used for outdoor rainwater runoff and water from sump pumps, eave down spouts, footing and floor drains. Stormwater should be sent to the storm drains, not sanitary sewers. In the City, storm drains are maintained by the Street Department.
(2) Sanitary sewers are used for wastewater from toilets, sinks, indoor showers, clothes washers, dish washers, and garbage disposals. Wastewater should be plumbed into the sanitary sewer, not storm drains. In the City the sanitary sewer collection system is maintained by the Street Department, with assistance from the Galien River Sanitary District (GRSD) Sewer Authority (who is responsible for forcemains and wastewater treatment.)
CITY FRANCHISE HOLDERS
The Michigan Public Service Commission is responsible for handling consumer complaints regarding telephone, natural gas, electric, and video/ cable services.
The City's electric utility is Indiana Michigan Power, a unit of American Electric Power, 800-311-6424. Regulations concerning the City's electric utility can be found in City Ordinances, starting in Section 20-22. This area receives electricity from the Cook Nuclear Plant in Bridgman, Michigan. Nuclear Emergency Information is available – New Buffalo is a reception area for evacuees.
The City's cable television utility is Comcast Cable, 888-266-2278. Regulations concerning the City's cable television utility can be found in City Ordinances, starting in Section 20-1. This company also offers other telecommunications services.
The landline telephone service provider for this area is AT&T. Residential customers should call 800-244-4444, and business customers should call 800-660-3000. This company also offers other telecommunications services.
One of the internet service providers for this area is AT&T. Residential customers should call 800-244-4444.
Frontier Communications, 401 Merritt 7, Norwalk CT, 06851, United States
MISS DIG IS NOW 811
Building a deck? Planting a tree? Installing a mailbox? 811is the new number you should call before you begin any digging project.
A new, federally-mandated national "Call Before You Dig" number (simply 811) was created to help protect you from unintentionally hitting underground utility lines while working on digging projects. People digging often make risky assumptions about whether or not they should get their utility lines marked due to concerns about project delays, costs and previous calls about other projects. These assumptions can be life-threatening.
Every digging job requires a call – even small projects like planting trees or shrubs. If you hit an underground utility line while digging, you can harm yourself or those around you, disrupt service to an entire neighborhood and potentially be responsible for fines and repair costs.